Network Operations Analyst
Location: RICHMOND, VA
Position Contact: Megan Sandahl | email@example.com
McGuireWoods LLP's centralized Command Center has a need for a Technical Operations Center Analyst to join the team in Richmond, VA. Please note, the shift is: Monday-Friday 11:00 pm - 7:00 am and a weekend rotation every 5th week (Sat-Sunday 7 am - 7 pm).
McGuireWoods is a full-service firm providing legal and business solutions to corporate, individual, and nonprofit clients worldwide for more than 184 years. Our law firm has earned the loyalty of many longstanding clients with a deep understanding of their businesses and broad skills in corporate transactions, high-stakes disputes, and complex regulatory and compliance matters. People come here to do great, challenging work and we provide the resources and training for them to succeed and develop professionally. Working together from offices in the U.S., Europe, and Asia, McGuireWoods is dedicated to diverse perspectives, impeccable service, and innovative delivery of practical, business-minded solutions. For more information, visit www.mcguirewoods.com.
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Monitors, reports, and makes corrections, when required, to all service and performance levels to enterprise network, application, hardware, security, telephony, data backup and data center/office environments using the provided tools for performance, event and capacity management.
Reviews/maintains Operational Service Level Agreements (SLA’s) and supporting vendor contracts.
Reviews and follows up to ensure issue remediation is complete.
Coordinates remediation plans for enterprise-wide system issues.
One plus (1+) years of experience in a monitoring environment is required.
Experience with monitoring applications such as HP OpenView, Tivolli, CompuWare, HP Insight Manager, Argent, Citrix EdgeSite, SMARTS, Netcool or Microsoft System Center Operations Manager is required.
Experience logging into and navigating Windows servers and Cisco network gear.
Experience monitoring a Windows Server environment, a Cisco networking environment, a Citrix environment, and a virtual server environment is required.
Experience with OpenSource platforms (Linux, Apache, MySQL) is preferred.
Experience monitoring databases and reporting from relational databases (MS SQL) is preferred.
Experience with monitoring MS Exchange, Document Management Systems, or other user-facing software is preferred.